This Privacy Policy explains how Chennai Explorer processes personal data in connection with its website and guided tour services. It applies to inquiries, bookings, communications, and related website activity.
This introduction outlines how the policy is organized and where to find key information.
We use personal data to respond to inquiries, assess route suitability, confirm meeting and return plans, process bookings and payments, coordinate guided excursions, manage customer communications, maintain records, improve website performance, and comply with legal obligations. We may also use limited data to support safety planning and to handle follow-up questions related to a completed excursion.
We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other operational partners that assist us in running the website and handling bookings. These parties are expected to use the data only for the services they provide to us and to maintain appropriate confidentiality and security measures.
We may disclose personal data where necessary to comply with law, respond to lawful requests, protect rights or safety, investigate fraud or misuse, or support the establishment, exercise, or defense of legal claims.
We may collect identifying details, contact information, booking and payment-related information, trip preferences, route suitability details, communication records, and technical data such as device, browser, and usage information. Where needed for a guided excursion, we may also process information relevant to fitness, meeting arrangements, and safety coordination.
We receive data when you submit a booking request, contact us by website, email, or phone, or communicate with us about an excursion. We also collect certain information automatically through the website and may receive limited payment or service-related information from processors involved in handling transactions or site operations.
We may use session cookies, persistent cookies, and similar technologies. These are used to support site functionality, remember basic preferences, understand how the site is used, and help maintain security and performance. We do not use cookies to collect more information than is reasonably needed for those purposes.
You can manage cookies through your browser settings and, where available, through on-site preference tools. Disabling some cookies may affect site functions such as form handling, session continuity, or basic analytics used to maintain the website.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in some circumstances and withdraw consent where processing relies on consent.
To protect privacy and security, we may ask for information needed to verify your identity before acting on a request. We will assess the request and respond within a reasonable period under applicable law, taking into account the nature and complexity of the request.
We keep personal data only for as long as needed to handle inquiries, manage bookings, complete excursions, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymize it where practicable.
When this policy is updated, the revised version will apply from the stated effective date. If a change is material, we will take reasonable steps to make the update visible on the website or through another appropriate notice method.
